Library FAQ

Frequently Asked Questions

  1. I’ve checked out some books. How long can I keep them?
    Books from the circulating collections are loaned for 2 weeks at a time. Course reserves are lent for either two days or two hours. For further information see “Circulation” on the Library home page.
  2. How do I renew the books I have checked out?
    Books can be renewed online by clicking on My Account on the library’s catalogue search screen. Items that have had holds placed on them may not be renewed, nor can your materials be renewed if you owe $10 or more in fines. Ambrose patrons will use their Ambrose credentials to log in (including full Ambrose email), and Community patrons will use their email address (must match what we have on file). For Community members, once inputing your email address you will be sent a link to access your online account to renew. This link is good for one hour, and does not require a password. Ambrose members will be taken directly to their online account to renew once inputing their credentials. If you have difficulty using the online system you may call the Circulation Desk (410.2946) for help. You do not need to have the books with you to renew them.
  3. How much are the overdue fines?
    For regular items (anything with a two–week loan period), overdue fines are $1.00 per item for each day that extends past the initial loan period. Reserve items also have overdue fines charged at the rate of $1.00 each hour for each item that has exceeded the initial loan period. Overdue recalled items are subject to a fine of $5.00 per day they are overdue. 
  4. How do I request an item I need?
    Ambrose patrons (students, staff, faculty) can request items by clicking the "Request" button under "Get it" or "Request Options". If this button is not displayed, then you will not have the option to place a request. Requests can only be placed on materials that are currently checked out. You may be asked to log in to place the request. For further information or for help, contact the library circulation manager.
  5. May I take journals or magazines out of the library?
    No, but if you have printing funds on your ID card, you may copy articles on the library’s photocopier, or scan portions for free.
  6. May I check out CD’s, DVD’s, and videos?
    They can be checked out for 2 weeks, but by Ambrose patrons only.
  7. I’m a student at Ambrose. How do I get a computer account?
    All students are assigned a computer account and can activate it by stopping by the IT Department, which is located on the 2nd floor.
  8. Can I print my assignments and notes in the library?
    Yes, as long as you have sufficient funds in your printing account. All student computers in the library are networked to a printer located beside the workstations. 
  9. Is there a photocopier I can use?
    Yes. The photocopier and the printer are the same piece of equipment and copying is paid for with your printing account. You may load printing money on to your account at the Finance Office, 9:00-3:00 Monday-Friday. The cost is 10¢ per page for black and white copies, and if you need colour printing done, go to the Circulation Desk where colour printing can be done for 50¢ per page (cash only). Unfortunately we do not offer printing/photocopy services to Community Members at this time. 
  10. Is the library open on Sunday?
    No. Please check here for complete listing of the library’s hours of operation.
  11. I live in the Calgary area but I’m not a student. May I use this library?
    Yes, free of charge. Outside patrons are welcome. If you wish to borrow books, simply present your picture ID at the Circulation Desk to be registered in our patron database. You can check out up to 15 books for 2 weeks with 3 online renewals. You may not check out audio-visual materials, or place requests.
  12. I’m not a current student. May I use the Internet in this library?
    Wireless Internet access is currently available in the library for visitors. One of the Wifi options is specifically for guests, and there is no log in necessary to connect. 
  13. I want to visit this library. May I use the Ambrose parking lot?
    Check out Visitor Information for parking methods and rates.
  14. Where can I return books after hours? 
    There is a white, after hours book return just outside the library doors in the breezeway.
  15. How do I book a study room?
    Students may book a group study room here: Rooms are bookable for Ambrose students for group use only for a maximum of 2 hours at a time. Any double bookings will be cancelled. 

Library Information

As of 4:30pm Friday, March 27, the Ambrose Library will follow the lead of many other libraries in the province by transitioning to online/remote services only. For Ambrose students, staff and faculty, we will continue to offer research assistance by phone, email (and online chat soon!), as well as fulfilling scanning and digital ILL requests. The building will be restricted to library staff only until further notice.  All loans have been renewed until May 31,  please do not return any books until we reopen. 

Library Information

The Ambrose Library serves the students, faculty and staff of Ambrose University. It is one of the largest private academic libraries in western Canada. Its rapidly growing collection features more than 130,000 bound volumes and 350,000 e-books. Particular strengths include Christian studies, history, music, behavioural science, business, English, and Islamics. More information on the library's collections and services can be found in the annual reports.

The library also seeks to serve the local congregations of the Church of the Nazarene in Canada and Christian & Missionary Alliance in Canada (CMAC), as well as the broader Calgary community.

The Ambrose Archives, which is administered by the library, serves as the official repository for the institutional records of Ambrose University, and its predecessors. The Archives also serves as the official archives of the Christian and Missionary Alliance in Canada and the Church of the Nazarene Canada. 

Library Hours of Operation*

*The library has moved to online delivery of services, however
we are happy to help via phone or email during the following hours:

Monday - Friday: 8:30am - 4:30pm
Saturday & Sunday: CLOSED


Phone: (403) 410-2946



*Study Rooms are closed until further notice


Scanning Service Request**

**Scanning service request is only available for faculty and students.