Pandemic Response

UPDATE: MARCH 25, 2020

In response to the COVID-19 outbreak and the need for increased physical distancing, the Ambrose Library will close its physical facilities indefinitely to all users as of 4:30 p.m. on Friday, March 27, 2020. The Library is following the lead of the libraries of most of the post-secondary institutions in the province. The staff of the library will continue to serve the Ambrose community by providing a full slate of online collections and services:

  • A 350,00 volume e-book collection, available 24/7
  • Extensive databases of journal articles, available 24/7
  • Scans of book chapters from the reserve, reference, and main book collections on request, and with a one-business-day turnaround, available Monday - Friday 8:30 a.m. - 4:30 p.m.
  • Personal research help by phone, e-mail, or online chat (the chat feature will be set up by the end of the week) available Monday - Friday 8:30 a.m. - 4:30 p.m.
  • Inter-library loan requests for digital materials

Spring Courses – Online spring modules will be going ahead in the coming weeks at both the undergraduate and seminary levels. We encourage you to sign up for these modules as they are an excellent learning opportunity and count for credit. Visit for the full list of courses.

Online Chapel – We hope you will join us for chapel online every Tuesday and Thursday at 11:15 a.m. until at least the end of Winter Term (April 9). We encourage the Ambrose community to join us for these Chapels live on Facebook and Youtube. Students can also access chapel online from the my.ambrose webpage.

UPDATE: MARCH 23, 2020

This week the library is open to only students, faculty, and staff through their Ambrose ID card.  

The cafeteria currently remains open during limited hours. 

The gymnasium, squash courts, and weight room are closed until further notice.

UPDATE: MARCH 17, 2020

Please report any case or suspected case of infection of the Coronavirus that may impact Ambrose to the Director of Campus Services or the AVP Student Life

Ambrose University Student Life has asked students living in Residence to return home or make alternate housing arrangements by Saturday, March 21st at 5 p.m., if they are able. We are working with individual students to make sure they have a safe place to return to and are allowing anyone who cannot go home (i.e International Students) to stay.  We make this decision with the safety of our students as our top priority, with the best information we have to date about how this situation may progress, and in line with some other post-secondary residence programs.  Any inquiries related to continuing to stay in residence can be directed to the Residence Director, Odum Abekah or the Director of Community Life, Julian Erb  Ambrose Administration will announce to Resident Students the reimbursement portion for Residence and Meal Plan Fees by email.

UPDATE: MARCH 16, 2020

Ambrose Community Questions

Have questions about Ambrose's response to Coronavirus? Click this link to ask questions related to COVID-19.

Want to read the responses to common questions? Click this link to read our Frequently Asked Questions about the response of Ambrose to COVID-19.

Ambrose is committed to safeguarding the health of our entire campus community during these unprecedented times. As such, Ambrose has made the decision to move classes and exams to online delivery. Faculty will be in contact with their students about the specifics for transitioning to online delivery in the coming days. Information from IT on using these online systems will be made available on Moodle.

During this time, it is our priority to ensure that our campus community is supported. Faculty are committed to providing fair and flexible alternatives to complete and assess learning outcomes.  For those students who are unable to connect with us remotely, the Library is designated as an area you can use and we maintain it in accordance with Alberta Health recommendations. Students will be supported through this change and will not lose credits or the ability to graduate

The graduation ceremony has, however, been postponed. Graduating students will still receive their diploma and be considered as a graduate this spring but we will wait until we can celebrate together in a healthy way. Ambrose recognizes the hard work and dedication of our students and we understand that this is difficult news to hear. We will celebrate your accomplishment as soon as we are able to do so safely.

At this time Ambrose would like to update you on a few key campus components:

  • The Library will remain open with additional measures in place to ensure social distancing is maintained
    • The Library will also be available to scan and send information to students in self-isolation.
    • Research assistance can also be provided over the phone or through email.
  • The Cafeteria will remain open, residence students are currently rotating meal times to ensure fewer people are occupying the area

You are permitted to come to campus, if you need to access campus services.  You will be asked to be mindful of frequent hand washing and social distancing.  However, if you do not feel well, do not come to campus – stay home and take care of yourself. 

If you have been tested positive for COVID-19 or are on self-isolation, please let us know.  Students should contact Monique Verhoef at  Faculty and staff should contact Albert Elliott at

Click here for all Ambrose University COVID 19 updates

Undergraduate Student health plan summary

Rest assured your Student VIP Health and Dental Plan has appropriate coverage and measures in place to support and assist students during the current COVID-19 outbreak.


Students can access their plan and services virtually and remotely in the event of school closures.

Found online are:

  • Coverage details and brochures
  • Make claims
  • Access to I.M. Well or counselling services (if applicable)
  • Live chat with a Student VIP agent
  • Your health plan card
  • Plan forms and documents
  • Medavie Blue Cross Portal
  • And more

Travel Coverage & Assistance

There is coverage in place through the travel benefit in your student health and dental plan to cover costs for:

  • Medical Care and Assistance
  • Trip Cancellation
  • Medical Evacuation
  • Trip Interruption

Please visit the Make a Claim page at for directions on how to file a travel claim. Alternatively, you can call 1-833-867-3468 and ask for Travel Claims Department, or email


  • Washing your hands often
  • Avoiding contact with people who are sick
  • Practicing proper cough and sneeze etiquette
  • Staying home if you or your child is sick
  • Keeping up to date with government and provincial statements and advice

Symptoms of COVID-19

Symptoms are similar to the cold and flu. If you have similar symptoms, don’t panic. People may experience:

  • Runny nose
  • Sore throat
  • Cough
  • Fever
  • Pneumonia
  • Difficulty breathing (severe cases)

If you are feeling unwell

Please contact by phone or email your local health authority, public heath department or provincial telehealth service for advice on next steps if you are feeling unwell.

Most provincial health authorities have advised that unless in an emergent situation, to avoid crowding hospitals, and visiting your doctor’s office or local walk in clinic to prevent the spread of germs and to protect vulnerable persons.

To keep up to date with the Government of Canada’s information on COVID-19, please visit:

Coverage Questions & Concerns

Ask for Travel Claims Department
1-833-867-3468 or

1-888-918-5056 or

Within North America: 1-800-563-4444
Outside North America (Call Collect): 1-506-854-2222

About COVID-19

The World Health Organization (WHO) has declared a global pandemic in response to the COVID-19 virus to be a public health emergency of international concern.

Ambrose is committed to working closely with Alberta Health Services (AHS) to promote the safety of our campus and to mitigate the impact of emergency situations such as a pandemic. All students, faculty, and staff are encouraged to follow the recommendations of AHS and to be prepared.

Please report any case or suspected case of infection of the Coronavirus that may impact Ambrose to the Director of Campus Services or the AVP Student Life

Staff should contact the Director of Human Resources

What should you do if you think you have been exposed to COVID-19?

If you have symptoms such as fever, cough and difficulty breathing and have travelled outside Canada or have been exposed to someone who has COVID-19, stay home and call Health Link 811. 

If you are not seriously ill, do not go to a doctor’s office or health care facility without consulting Health Link 811 first. If you are seriously ill, call 911.

A higher risk currently applies to people who develop a fever and/or cough or shortness of breath AND meet any of the criteria below. In the 14 days before illness onset, they:

-Travelled to anywhere outside of Canada OR

-Had been in close or prolonged contact with a confirmed or probable case of COVID-19n OR

-Had close contact with a person with acute respiratory illness who was in mainland China, Hong Kong, Singapore, Iran, South Korea, Japan or Italy within 14 days prior to illness onset.

If you were in contact with a confirmed case of COVID-19 in the last 14 days, regardless of which country you were in, we recommend that you self-isolate and limit your contact with others for 14 days and call Health Link 811 for additional advice.

AHS recommendations for protection against respiratory illness, including the flu and coronavirus are:


More Information

Ambrose will work with AHS by communicating any concerns of infection on campus and to implement prevention and control measures.

AHS Authority Responsibilities

Alberta Health Services is the lead health authority in the Province of Alberta. They are responsible for managing the reporting of notifiable communicable diseases. 

The AHS Regional Medical Officer of Health (MOH) is responsible to take all reasonable steps to ensure that reportable communicable disease cases are investigated (including contacts and source(s) of infection) and that isolation procedures, quarantine and special measures delineated in the Alberta Public Health Act – Communicable Disease Regulation, are complied with.

Ambrose Responsibilities


When notification of a suspected or confirmed infectious disease outbreak or case of a notifiable communicable disease is received via internal university sources, the Director of Campus Services or AVP Student Life will contact Alberta Health Services.

Investigation of Contacts and Source(s) of Infection

The University will actively participate in any investigations of the Medical Officer of Health in their on-campus investigation and in implementing any infection prevention and control measures for the learning community. This includes quarantine measures that could be implemented in the Ambrose Residences. The university shall manage information on cases of infection through the office of the Director of Campus Services, the Director of Human Resources, or the AVP Student Life and provide any required information to the infectious disease outbreak specialist or the communicable disease contact as indicated by AHS.

Special Measures

The university shall follow any special measures as determined by the Medical Officer of Health for control of the particular disease. This could include:

  • special cleaning measures appropriate to the disease
  • temporary closure of public events, classes, spaces or buildings
  • isolation or quarantine measures.


The university will provide the campus community with information on any preventative measures recommended by the Minister of Health by using individual Ambrose email accounts. Campus Services, Student Life, Academic Affairs, Human Resources and Communications will work collaboratively to prepare communications for the Ambrose Community.  

Maintenance of Essential Business Activities

The university shall where possible, continue its essential business activities. 

Dependent on the level of the emergency, the Director of Campus Services, the Director of Human Resources, the VP Academic, the AVP Student Life, and the Director of Communications will work together to assess the impact of the outbreak on university business and implement plans to enable essential operations.

We are grateful for the work of the University of Calgary Emergency Management-Pandemic Preparedness and acknowledge our use of their work in these guidelines.