Pandemic Response

Please report any case or suspected case of infection of the coronavirus that may impact Ambrose to the Director of Campus Services or the AVP Student Life


Ambrose University invites you to help us provide each student with five face masks this fall. Our target is 3000 masks by August 15, 2020. Please join our Crafting Community and get all of the details and patterns here.

UPDATE: August 14, 2020

In light of COVID 19, here are some important notes about the upcoming Athletic Season:

- The ACAC Fall semester competitive season has been cancelled

- The ACAC winter semester competitive season is still tentatively being planned for (for the Lions, this means a winter semester for Futsal, Volleyball, and Basketball)

- We are planning to bring our Student-Athletes back to campus to train within cohort teams for mid-September

- We are hoping to have exhibition games later in the Fall semester if the pandemic situation and AHS directives allow

- Student-Athletes will not be charged a year of eligibility, which has been some positive news for them amidst a lot of unknowns and difficult news

- Our Fitness Center will be operational under some strict guidelines

UPDATE: June 3, 2020

It’s hard to believe it’s already June. Hopefully, you are enjoying some summer sunshine and some time with family and friends, even if you need to stay physically distanced from some. Hugs and handshakes will be a welcome gift back in our lives one day!  

As a reminder, it will be so important to check your student email over the summer as the situation with COVID-19 continues to unfold and Ambrose responds. You will be receiving important updates.  All information can be found from the my.ambrose landing page as well. 

There are few new updates and some important reminders:

  • Student Survey: COVID-19: Planning for the Fall

Students should have received an email with a link to an electronic survey Ambrose is conducting, inviting you to tell us about the impact of COVID-19 on your decisions to attend university this fall.  Results will provide information for our planning. Please take a minute to fill that out if you haven’t done so already.

  • Emergency Response Committee

This week the government provided guidance to post-secondary institutions regarding the provincial re-launch plans.  The Emergency Response Committee is developing Ambrose-specific implementation plans. These plans will consider every aspect of the campus experience, working to ensure safety and also trying to maximize the campus experience in and out of the classroom. Ambrose Residence will be open for fall 2020-2021 with some changes due to COVID restrictions. Please see  for more details and to apply. Here are the Alberta government guidelines for your reference:

  • Face Masks for Fall CampaignCrafting for Community

Are you someone who likes to sew? The face mask will be a tool we use at Ambrose to promote safety when moving about our campus this fall. We would like to provide every student with 5 masks at the start of the semester.  We are looking to recruit volunteers to help us make 3000 masks by August 15.  Attached is a promotional piece you can send to your church, community, family and friends.  All are welcome to help us achieve this target. More information is available at

  • Final Spring Chapel – Wednesday June 3, 2020 11:45am

Speaker: President Gordon T. Smith

Music: Odum Abekah and Alycia McKitrick

  • Mental Health and Financial Resources for Students

Mental Health Resources:

Supports continue to be available at Ambrose and in your community. Please call 9-1-1 if you are in a crisis situation.


Through the undergrad health and dental plan at Ambrose ALL undergraduate and education students have access to a few important mental health supports. 

  • TAO Connect: This app is called Therapy Assistance Online and can be downloaded to any device.  There is access to self-help tools, screening tools, and education modules to help assist you with many common concerns including anxiety.  It’s simple. Sign in with your Ambrose email address and you have access to help that has been proven benefits.
  • I.M Well App: 24 hour access to a masters level counsellour, phone chat with a doctor and get over the phone medical referrals, legal advice, nutrition consultation, addiction information, and access to life coaching. Download to any advice.
  • Student VIP Health and Dental: For those who are on the undergrad health plan you have benefits for taking care of yourself.  There is $800 in benefits to see a counsellor. See the plan for details.
  • Ambrose Counselling: Ambrose counsellors remain available until the end of June.
  • Past Helpful Wellness and Spiritual Life Modules: Our Student Life created some helpful modules when COVID-19 hit, including one on grieving our losses and one on anxiety.  Take a look. 

In Your Community:

There are mental health supports in your community. In most city centres, dialing 211 will help connect you to resources that can help, like the Distress Centre in your area.

The federal government has launched mental health supports, available for all Canadians, during this time. They can be found at “Wellness Together Canada”

Access Mental Health: In Calgary, Access Mental health has information, referrals and consultation for individuals and families.

Financial Resource for Students:

There are helpful links on the Ambrose Financial Aid website - including scholarship and bursary information, budgeting tools and financial resources during this pandemic. Here are a few important COVID-19 financial resources for students:

Contact Roxanne Poelstra with any questions:

UPDATE: May 19, 2020

We value the health and welfare of our students and place a high priority on creating a community that is safe for everyone.  We know that during this pandemic, we must follow the directions and regulations of our public health authorities and government.  

The fall 2020 semester will be unique at Ambrose. Indeed, across the province and nation universities are developing strategies that will optimize learning opportunities for their students. We want to have a full return to campus when it is safe.  In the meantime, we have developed a hybrid model of program delivery. Our plans are to use in-person experiences, as it is safe to do so, as well as online learning. 

You can expect that courses will use one or a variety of the following methods of delivery: 

  • On-campus, in-person classes will be offered contingent on Alberta provincial regulations.  This type of delivery will be limited in size and frequency and will depend on the subject matter.  We will set up classroom spaces so that you can maintain physical distancing and you will be encouraged to wash your hands frequently along with your work surfaces.  When you can’t maintain 6 feet of distance you will need to wear a mask. 
  • Online synchronous classes are sessions where you participate remotely at the same time as your professor and other students.
  • Online asynchronous classes are those where you study at a different time than your professor or classmates.

Our plan is to use this hybrid model so if there is a resurgence of the pandemic we can move entirely online, but if the restrictions are relaxed we can increase our in-person learning opportunities as it is safe to do so.  Mid-semester changes to academic program delivery that increase in-person experiences will add options for you, but will not be mandatory. If you are in a program with a practicum or internship, you can anticipate the programs will be communicating directly with their students.

Outside of the classroom, you will be asked to wear a mask and be mindful of directional signs and queuing systems. We are also exploring class schedules that will reduce the number of students on campus at any given time. We will endeavor to retain as much of a normal schedule as possible, but we will balance this with the need to practice safe physical distancing.  More information about this will be available later this summer. 

We place a high value on creating a welcoming community where learning enhances spiritual, personal, and academic development. We are planning experiences whether they are face-to-face or online where you can meet and develop relationships with peers, staff, and faculty. This commitment to developing community extends to Student Life, Chapel, and the residences where adaptations are underway to ensure safe environments. Large extracurricular gatherings such as arts and athletic events will be subject to regulations from health authorities.  

UPDATE: APRIL 15, 2020

We continue to receive regular reports from the City of Calgary Emergency Management Agency (CEMA).  There were no new regulations impacting our operations or buildings.

Plans for our online graduation ceremony are underway. 

Possible contingency plans for the fall and winter semesters are being shaped by various groups throughout the institution. Ideas are being gathered, vetted and consolidated to form a strategic plan to guide us over the next few months. Every idea is informed by the most recent information and direction from our provincial and national health experts and government. The main directive is to be flexible and build capacity so that we can pivot as needed. 


Ambrose Community Questions

Have questions about Ambrose's response to Coronavirus? Click this link to ask questions related to COVID-19.

Want to read the responses to common questions? Click this link to read our Frequently Asked Questions about the response of Ambrose to COVID-19.

Student accommodations for exams – Students have been contacted their instructors, regarding accommodations they require for final exams. This online environment magnifies limitations for some students that they may have reasonably managed in a face-to-face environment. This is a reminder that students registered with Accessibility Services need to be accommodated related to their registered disability.

External events – Events that were booked on campus during the months of May and June have been canceled. We are following the City of Calgary’s lead in selecting this timeframe. 

UPDATE: MARCH 25, 2020

In response to the COVID-19 outbreak and the need for increased physical distancing, the Ambrose Library will close its physical facilities indefinitely to all users as of 4:30 p.m. on Friday, March 27, 2020. The Library is following the lead of the libraries of most of the post-secondary institutions in the province. The staff of the library will continue to serve the Ambrose community by providing a full slate of online collections and services:

  • A 350,00 volume e-book collection, available 24/7
  • Extensive databases of journal articles, available 24/7
  • Scans of book chapters from the reserve, reference, and main book collections on request, and with a one-business-day turnaround, available Monday - Friday 8:30 a.m. - 4:30 p.m.
  • Personal research help by phone, e-mail, or online chat (the chat feature will be set up by the end of the week) available Monday - Friday 8:30 a.m. - 4:30 p.m.
  • Inter-library loan requests for digital materials

Spring Courses – Online spring modules will be going ahead in the coming weeks at both the undergraduate and seminary levels. We encourage you to sign up for these modules as they are an excellent learning opportunity and count for credit. Visit for the full list of courses.

Online Chapel – We hope you will join us for chapel online every Tuesday and Thursday at 11:15 a.m. until at least the end of Winter Term (April 9). We encourage the Ambrose community to join us for these Chapels live on Facebook and Youtube. Students can also access chapel online from the my.ambrose webpage.

UPDATE: MARCH 23, 2020

This week the library is open to only students, faculty, and staff through their Ambrose ID card.  

The cafeteria currently remains open during limited hours. 

The gymnasium, squash courts, and weight room are closed until further notice.

UPDATE: MARCH 17, 2020

Ambrose University Student Life has asked students living in Residence to return home or make alternate housing arrangements by Saturday, March 21st at 5 p.m., if they are able. We are working with individual students to make sure they have a safe place to return to and are allowing anyone who cannot go home (i.e International Students) to stay.  We make this decision with the safety of our students as our top priority, with the best information we have to date about how this situation may progress, and in line with some other post-secondary residence programs.  Any inquiries related to continuing to stay in residence can be directed to the Residence Director, Odum Abekah or the Director of Community Life, Julian Erb  Ambrose Administration will announce to Resident Students the reimbursement portion for Residence and Meal Plan Fees by email.

UPDATE: MARCH 16, 2020

Ambrose is committed to safeguarding the health of our entire campus community during these unprecedented times. As such, Ambrose has made the decision to move classes and exams to online delivery. Faculty will be in contact with their students about the specifics for transitioning to online delivery in the coming days. Information from IT on using these online systems will be made available on Moodle.

During this time, it is our priority to ensure that our campus community is supported. Faculty are committed to providing fair and flexible alternatives to complete and assess learning outcomes.  For those students who are unable to connect with us remotely, the Library is designated as an area you can use and we maintain it in accordance with Alberta Health recommendations. Students will be supported through this change and will not lose credits or the ability to graduate

The graduation ceremony has, however, been postponed. Graduating students will still receive their diploma and be considered as a graduate this spring but we will wait until we can celebrate together in a healthy way. Ambrose recognizes the hard work and dedication of our students and we understand that this is difficult news to hear. We will celebrate your accomplishment as soon as we are able to do so safely.

At this time Ambrose would like to update you on a few key campus components:

  • The Library will remain open with additional measures in place to ensure social distancing is maintained
    • The Library will also be available to scan and send information to students in self-isolation.
    • Research assistance can also be provided over the phone or through email.
  • The Cafeteria will remain open, residence students are currently rotating meal times to ensure fewer people are occupying the area

You are permitted to come to campus, if you need to access campus services.  You will be asked to be mindful of frequent hand washing and social distancing.  However, if you do not feel well, do not come to campus – stay home and take care of yourself. 

If you have been tested positive for COVID-19 or are on self-isolation, please let us know.  Students should contact Monique Verhoef at  Faculty and staff should contact Albert Elliott at

Click here for all Ambrose University COVID 19 updates

Undergraduate Student health plan summary

Rest assured your Student VIP Health and Dental Plan has appropriate coverage and measures in place to support and assist students during the current COVID-19 outbreak.


Students can access their plan and services virtually and remotely in the event of school closures.

Found online are:

  • Coverage details and brochures
  • Make claims
  • Access to I.M. Well or counselling services (if applicable)
  • Live chat with a Student VIP agent
  • Your health plan card
  • Plan forms and documents
  • Medavie Blue Cross Portal
  • And more

Travel Coverage & Assistance

There is coverage in place through the travel benefit in your student health and dental plan to cover costs for:

  • Medical Care and Assistance
  • Trip Cancellation
  • Medical Evacuation
  • Trip Interruption

Please visit the Make a Claim page at for directions on how to file a travel claim. Alternatively, you can call 1-833-867-3468 and ask for Travel Claims Department, or email


  • Washing your hands often
  • Avoiding contact with people who are sick
  • Practicing proper cough and sneeze etiquette
  • Staying home if you or your child is sick
  • Keeping up to date with government and provincial statements and advice

Symptoms of COVID-19

Symptoms are similar to the cold and flu. If you have similar symptoms, don’t panic. People may experience:

  • Runny nose
  • Sore throat
  • Cough
  • Fever
  • Pneumonia
  • Difficulty breathing (severe cases)

If you are feeling unwell

Please contact by phone or email your local health authority, public heath department or provincial telehealth service for advice on next steps if you are feeling unwell.

Most provincial health authorities have advised that unless in an emergent situation, to avoid crowding hospitals, and visiting your doctor’s office or local walk in clinic to prevent the spread of germs and to protect vulnerable persons.

To keep up to date with the Government of Canada’s information on COVID-19, please visit:

Coverage Questions & Concerns

Ask for Travel Claims Department
1-833-867-3468 or

1-888-918-5056 or

Within North America: 1-800-563-4444
Outside North America (Call Collect): 1-506-854-2222

About COVID-19

The World Health Organization (WHO) has declared a global pandemic in response to the COVID-19 virus to be a public health emergency of international concern.

Ambrose is committed to working closely with Alberta Health Services (AHS) to promote the safety of our campus and to mitigate the impact of emergency situations such as a pandemic. All students, faculty, and staff are encouraged to follow the recommendations of AHS and to be prepared.

Please report any case or suspected case of infection of the Coronavirus that may impact Ambrose to the Director of Campus Services or the AVP Student Life

Staff should contact the Director of Human Resources

What should you do if you think you have been exposed to COVID-19?

If you have symptoms such as fever, cough and difficulty breathing and have travelled outside Canada or have been exposed to someone who has COVID-19, stay home and call Health Link 811. 

If you are not seriously ill, do not go to a doctor’s office or health care facility without consulting Health Link 811 first. If you are seriously ill, call 911.

A higher risk currently applies to people who develop a fever and/or cough or shortness of breath AND meet any of the criteria below. In the 14 days before illness onset, they:

-Travelled to anywhere outside of Canada OR

-Had been in close or prolonged contact with a confirmed or probable case of COVID-19n OR

-Had close contact with a person with acute respiratory illness who was in mainland China, Hong Kong, Singapore, Iran, South Korea, Japan or Italy within 14 days prior to illness onset.

If you were in contact with a confirmed case of COVID-19 in the last 14 days, regardless of which country you were in, we recommend that you self-isolate and limit your contact with others for 14 days and call Health Link 811 for additional advice.

AHS recommendations for protection against respiratory illness, including the flu and coronavirus are:


More Information

Ambrose will work with AHS by communicating any concerns of infection on campus and to implement prevention and control measures.

AHS Authority Responsibilities

Alberta Health Services is the lead health authority in the Province of Alberta. They are responsible for managing the reporting of notifiable communicable diseases. 

The AHS Regional Medical Officer of Health (MOH) is responsible to take all reasonable steps to ensure that reportable communicable disease cases are investigated (including contacts and source(s) of infection) and that isolation procedures, quarantine and special measures delineated in the Alberta Public Health Act – Communicable Disease Regulation, are complied with.

Ambrose Responsibilities


When notification of a suspected or confirmed infectious disease outbreak or case of a notifiable communicable disease is received via internal university sources, the Director of Campus Services or AVP Student Life will contact Alberta Health Services.

Investigation of Contacts and Source(s) of Infection

The University will actively participate in any investigations of the Medical Officer of Health in their on-campus investigation and in implementing any infection prevention and control measures for the learning community. This includes quarantine measures that could be implemented in the Ambrose Residences. The university shall manage information on cases of infection through the office of the Director of Campus Services, the Director of Human Resources, or the AVP Student Life and provide any required information to the infectious disease outbreak specialist or the communicable disease contact as indicated by AHS.

Special Measures

The university shall follow any special measures as determined by the Medical Officer of Health for control of the particular disease. This could include:

  • special cleaning measures appropriate to the disease
  • temporary closure of public events, classes, spaces or buildings
  • isolation or quarantine measures.


The university will provide the campus community with information on any preventative measures recommended by the Minister of Health by using individual Ambrose email accounts. Campus Services, Student Life, Academic Affairs, Human Resources and Communications will work collaboratively to prepare communications for the Ambrose Community.  

Maintenance of Essential Business Activities

The university shall where possible, continue its essential business activities. 

Dependent on the level of the emergency, the Director of Campus Services, the Director of Human Resources, the VP Academic, the AVP Student Life, and the Director of Communications will work together to assess the impact of the outbreak on university business and implement plans to enable essential operations.

We are grateful for the work of the University of Calgary Emergency Management-Pandemic Preparedness and acknowledge our use of their work in these guidelines.